Refund Policy
Our commitment to transparency and fairness
At Happybox, we strive for 100% service excellence. However, we understand that issues may arise. This policy outlines when and how refunds are issued.
Eligible Refunds
- Missed delivery confirmed as company error.
- Quality benchmarks not met (reported within 4 hrs).
- Service interruption due to kitchen downtime.
Non-Refundable
- Student absence from school.
- Incorrect delivery info provided by parent.
- Subjective taste preferences.
Refund Timeline
Submit via email within 24 hours.
Internal audit by kitchen logs.
7-10 working days to source account.
Payment Failure Cases
If a payment is successfully deducted but a subscription or order is not created due to a technical issue, the amount will either be automatically reversed by the payment provider or refunded after verification by Happybox.
Subscription Cancellation
Subscription cancellation requests must be submitted before the next scheduled billing or meal cycle. Refunds for partially used subscriptions may be evaluated on a case-by-case basis in accordance with this policy.
Refund Method
Approved refunds will be processed to the original payment method used during the transaction whenever possible.
Processing Time
While Happybox initiates refunds within the stated timeline, actual credit timelines may vary depending on banks, card issuers, UPI providers, or payment gateways.
Policy Updates
Happybox reserves the right to modify this Refund Policy at any time. Updated versions will be published on this page with the latest revision date.
Questions?
For billing inquiries or to initiate a refund request, please contact: